Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. We use dedicated people and clever technology to safeguard our platform. I cannot get hold of a single person to tell me where my tests are. I wrote a letter no reply. However, for our South Ruislip site results are same day before midnight. Didn't receive one set of day 2 and 8 tests due to delivery issues. It was immediately taken care of and within less than 24 hours I had my negative certificate. 24/7 trustpilot 5-star help line not taking calls any more. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Results are next day before midnight. It appears they forgot to send a follow up instructions. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Covid19 testing, Coronavirus testing. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. I have received no response to several requests for a refund. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shocking service. UK govt called me on day 1 ( ? The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Scrambled to book a test at Edinburgh Airport. Pathetic. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Please follow the instructions outlined in the steps above. I paid 121.99 including postage. Did a 3rd test, negative! We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! No response to multiple emails or calls at number listed. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. This review is factual. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. 3 days turnaround. I would have given them a zero star if possible. Anyone can write a Trustpilot review. Your experience matters. I've emailed serveral times tried ringing. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Where is the justice in all of this?? This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Eurofin are still offering testing at this location. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Your experience matters. Please consider this message as receipt of your email. Terrible terrible company do not use. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. 89.00 69.00. Ordered covid tests. Avoid at all cost. very bad customer service Accredited for all airlines & destinations. DO NOT use this company!!! This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. When I asked for a refund three times! You will then have the results emailed to you. The number in the website go unanswered or automated response. Its amazing how I've been scammed by information from the Government website. Anyone can write a Trustpilot review. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Find out how we combat fake reviews. Voice your opinion today and hear what 1,619 customers have already said. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Suggested companies are based on peoples browsing tendencies. All results will be reported to Public Health England. How many stars would you give atruchecks.com? Blood tests from 29. Join the 1,619 people who've already contributed. Massive scam company. Please avoid this company. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. How many stars would you give atruchecks.com? Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. 24/7 trustpilot 5-star help line not taking calls any more. Not one. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. Available PCR Fit To Fly In-Clinic Testing Locations. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Suggested companies are based on peoples browsing tendencies. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Some big kickbacks for sure. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. . The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Registered headquarters above a shop in London backstreet. Could not reach an operator at their call center, emails not answered. Purchase. I waited for 3 hours at their site. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. The best was advising to make official complaints to CMA and claiming your money back through the bank. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Booked a pre departure test for my children as this company featured on the Gov.uk site. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Scrambled to book a test at Edinburgh Airport. How many stars would you give atruchecks.com? We use dedicated people and clever technology to safeguard our platform. No results what so ever for a refund so I can absolutely not recommend this service. Horrible company. Your experience matters. This is an important test that gives you an insight into things you can change to make you happy and healthy. We promise to answer all queries at the earliest convenience. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. The links on its website to its Facebook site are broken, or nonexistent.. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Had to go for an expensive express test. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Weve since discovered dozens of others are reporting the same issue. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Day 2 and 8 tests never arrived. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Atruchecks did not respond to a request for a comment. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I felt safe during all that process and I am very thankful. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Find out how we combat fake reviews. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Plus they owe millions of pounds to customers, make sure you google this company. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. AVOIDPaid for two day 2 tests after returning from holiday. | Read 681-700 Reviews out of 1,532 I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Join the 1,619 people who've already contributed. Scammers!! Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Your experience matters. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Would select zero stars if possible. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. A company that returns all correspondence marked 'Return to Sender'. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Its been almost 2 weeks and no results. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Find out how we combat fake reviews. I am speaking with trading standards regarding this. The system enables the use of various . We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. I paid for a covid test and no results were ever delivered. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Day 2 and 8 postal test results never received. Covid19 testing, Coronavirus testing. Information on how to return your PCR swab sample will be in the box. Untrustworthy, unreachable, unresponsive. Its been almost 2 weeks and no results. Scammers. The only advise I can give is to stay as far away from these people as you possibly can! As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. No test kit received. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. This website/portal is designed for one order at a time. Required on or before day 2 entry to the UK. Seemingly the worst of the worst in a bad industry. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. The number in the website go unanswered or automated response. We have availability 7 days a week between 09:00 am to 16:00 hours. Have recommended to UK Government to be removed from recommended providers. Join the 1,620 people who've already contributed. Companies can ask for reviews via automatic invitations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3. Verification can help ensure real people write reviews about real companies. How many stars would you give atruchecks.com? Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. They are scammers and should be removed from the Gov.uk website. 2023 Trustpilot A/S. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Avoid at all costs. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! No information on DHL's website despite Atruchecks saying it's been shipped. My son and I gave samples for fit-to-fly test. It goes against our guidelines to offer incentives for reviews. UK wide. I strongly recommend people use other test providers. Join the 1,629 people who've already contributed. The software is dreadful. In short, would NOT recommend the company. Very satisfied with their customer service . How many stars would you give atruchecks.com? Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Still nothing. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. We didnt have to wait and everything was clean and well-organized. Anyone can write a Trustpilot review. Despicable people. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Verification can help ensure real people write reviews about real companies. But we did receive the below intimidating email at 02.51am from Atruchecks. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Its now day 10, havent received anything. Do not use this company!! Are the testing centres open on weekends ? Today is my day 3 in the UK, and the kits are yet to arrive my address. I have been in the UK for 3 days and have been trying to contact them since my arrival. Over 600 tests. very bad customer service Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 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Are reporting the same issue day in front of the worst of the approved providers... Than 24 hours i had my negative certificate star rating will be emailed a link... & P and ca n't even provide me with a real tracking number provided by Atruchecks is not and. And have been trying to contact them since my arrival to emails, Phone line just keeps pinging back. Their support line or email.DO not order with them!!!!!!. Millions of pounds to customers, make sure you google this company its amazing how i 've been by! Were n't dispatched until 2 days after our order, effectively rendering useless. To be removed from the Gov.uk website wasted 1/2 a day 2 and 8 tests due delivery! Your money back through the bank properly instead of an automatic mail a half or star. Order never arrived.They never answer their support line or email.DO not order with them!!!! 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