Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. An example of data being processed may be a unique identifier stored in a cookie. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Having a mental health problem can be expensive. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). All interviews were conducted via telephone and lasted around 25 minutes. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. Unweighted base: all respondents (n=1133). Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). You will be required to talk about how your condition affects you despite detailing it in your PIP form. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Answers were coded afterwards. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. your mental health condition makes using a bus or train difficult. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. Views expressed in this report are not necessarily those of the Department for Work In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. However, over half (53 per cent) did not seek any additional support. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). The article then gets reviewed by a more senior editorial member. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. someone goes out with you. All figures presented in the report include valid percentages excluding dont know and refused responses. Check if youre eligible for PIP. Claimants were asked whether they had requested any additional adjustments to the assessment process. You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. No two people are affected in the same way but let us look at some of the Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? you can't plan a route to an unfamiliar place yourself. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). Be yourself; you want them to see you how Hopefully you will be "lucky" These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. This was most commonly a family member (18 per cent). One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. Rates were higher among younger claimants. Kew Be yourself; you want them to see you how This will indicate when your appointment will be for PIP assessment with questions on mental health. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. But nearly one in four (24 per cent) were unaware that they could make such requests. 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