I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. click "Force Stop". Thank you. Booking name Rene Youll appreciate the enhanced video-on-demand system in your stateroom. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Even she had troubles. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! How can I fix the error. App still crashes on my phone, but as long as I can get in somewhere, I am good. (And that was a nightmare) It does okay with my wife Iphone. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Previous message had wrong email address: How can this be resolved? Medallion Class App on iPhone does not load, just get the "turning circle". As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. More items open up in the app as you get closer to cruise date. The app crashes on open on my Galaxy S8. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Depending on your departure date, they might not respond for a while. On-demand Still no go! I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. My partner has same problem. They will be able to just race on board with their medallions! Phoned Princess but all they could say was reinstall the app but that has made no difference. . Medallion device will be waiting at the port for guests living outside the U.S. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. I cannot figure out how to update the app with our new booking number. Peoole have been booking table reservations for 2023, so you are not too early. - Onboard Packages Website: Visit Princess MedallionClass Website. Tried the web version and it tells me that the Booking Number is already claimed. App extremely slow and crashes regularly. (But as many have noted, nobody looks at that when you do arrive at the port. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Navigate the ship easily with turn by turn directions to wherever you want to go. Started August 27, 2021, By How can I open it to allow me to input information for my cruise. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Won't load wearable page to order my items. Is there a way to wear my Medallion device other than the lanyard?Absolutely. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. To do this, you can use Princess's Cruise Personalizer website. Not a happy 80 year old crappie!! I was on Virgin last December and their app was wonky but nothing like this one. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. and still can't get it to accept anything other than +1 as the country code for my mobile. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Photo of my vax card will not upload. . although our passes are on our phones I printed the passes off. Update Princess MedallionClass to the latest version on PlayStore. It's just, dammit! When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. You can also find accessories on board in our OceanFront store. On android, goto "Settings" click Princess MedallionClass app. Not an improvement Its a bit like booking a restaurant then shopping and cooking your own food to take! My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. I think they were having server issues this morning. Thank you. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. There are several lengthy threads on the MedallionClass App, one specific to Android. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. 19952023, The Independent Traveler, Inc. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Fortunately, the ship runs better than the Medallion App. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. (My app issues didn't get fixed.) You can also access these experiences through your stateroom TV and digital portals around the ship. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Username Password Forgot Password Create New Account Login Enter your device passcode. I did sign on today and got the white screen of death. Your reply is definitely uncalled for. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. I've been trying to upload our security photos for over an hour. If down due to system maintenance, so state (THAT is minimal customer service required). And you are ignoring the good advice they gave you. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. Even the website had issues of ups and downs tjis weekend. Have white screen of death so cannot complete my personal details. I HATE this Medallion App thing! Very poor app. And they need to wait 90 minutes to do this? I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. How can I arrange to have my Medallion shipped to my home? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. . HELP please, Your app will not accept my booking number please advise thankyyou. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. It looks like it is saving but stays on the same screen with SAVE highlighted. (well other than pre-cruise testing requirements, etc.). See the Great Lands glaciers, wildlife, and national parks. services, family and friends locator, ship navigation, interactive fun, and Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Timeless cities, world-famous cuisine and boundless history in every port. Then ask the rep to set up your arrival time. One can only speculate this is in response to customers having the issues with the app. However app says loading but never completes process? As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. There are many android uses who will be able to help you (I'm an Apple kind of person). That said, I was able to get my info loaded. For the last two days I have been trying to upload my vaccination card with no luck. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. This will be an interesting cruise in 5 days. Unable to proceed. So much for relaxation. more, You seem to have JavaScript disabled. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Therefore I cant complete the check in process. The app crashes on open on my Galaxy S8. The app just keeps saying there is a problem and to try again later. Tried to photo my vaccination certificates, same result. It just keeps downloading and never downloads. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. No, the Medallion contains no information at all. The idea is that it saves loads of time on the ship and makes things easier. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. We have a 31 day (ta && ta.queueForLoad ? Please advise what I can do. (But as many have noted, nobody looks at that when you do arrive at the port. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. For customer support, please contact:. Wi-Fi everywhere on board so you can text, post photos, video chat and more! My phone is an LG6 running Android 9. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. My passport shows my first and Middle together Brenda Ann ), @Aunt Bartywelcome to CruiseCritic! On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I even tried to use their web version of the app. Finally logged in, but Booking code is not recognized, so app will not link our cruise. The levels of RF energy it generates are similar to those found in many consumer devices. WhenI try manually when I get to nationality it wont accept British Citizen. Wtf!!!!! There must be a easier way of checking in. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I have spent 2 hours trying to get the app to load my info? At this time home shipping is only available for U.S. residents. Can someone hack the system and get personal info? Click on "Try our web version". I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. It also offered a 4 or 6-top. Started August 27, 2021, By Just FYIyou have responded to a posting that was created back in 2021. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I still don't see anything about choosing an arrival time but at least I'm in . How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Wildcatllamas, October 2, 2022 in Princess Cruises. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. After downloading co ved images will not save. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? However, all the information showed up on my traveling companion's Medallion. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Can not get to green line. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Arizona. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Alternatively, you may use. Couldn't log in with password had to use book ref. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Thank you, Rick&Jeannie! Go back to "Settings" "Connections" "Mobile Network" "Network Mode". What do I need to get it to save the information? LauraS My issue was that I could complete the checkin but it would not let me choose an arrival time. Click Princess MedallionClass "Force Stop". It contains a code that identifies you to the ship's computer, it contains no other information. Click on "Try our web version". I have tried using wifi and cell. such a waste of my time. It states the reservation does not exist. Help! Then confirm "Reset Network Settings". I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Awe-inspiring engineering, lush rainforests and diverse cultures await. I have called Princess Support about 9 times. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. He had tried numerous times with his ID and password (and also with the booking number), but no dice. What is a Princess MedallionClass Vacation? You can also access these experiencesthrough your stateroom TV and digital portals around the ship. I'm from. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Can't sign now for my wife. App is also up-to-date. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Does anyone know how I can do this outside of the app? My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Kind of you. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. You can't do everythingbut quite a bit can be done using this method. By Frank and Barbara Mitchell Jun 04 2022. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Its the worst (ta && ta.queueForLoad ? . MedallionClass cruising is all about making vacations effortless. On the iPhone I edited my Personal Info & Documents. Not a happy 80 yr old chappie! Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Please advise how to edit and enter the correct birthdate. I have tried taking a picture - nope. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Why can't they have an app that works on older phones?? Click "get online now". By By I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. ? Can't do this successfully. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. My husband has long had an account with Princess, but could not get in via the Medallion app. This is over several weeks time. WTF? Wont let me get past birthday Switch your mobile device to "Airplane Mode" in Settings. @Travelw This is from the medallion FAQ's on the Princess site. (well other than pre-cruise testing requirements, etc.). Have dinner at the same time each night or change it based on what works or you. I have successfully located the Arrival Time feature on my tablet. Upgraded wearables but app would not accept payment. I've never been asked to show the app at check in. Can't click on it. I had this interaction yesterday when checking DMW function. Won't let me save. download the app in your phone's app store. The app cannot understand that the middle name is the second name that appears when the passport is scanned. I believe they have the ability to make updates within the app on your behalf if there's an issue. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. If you. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Powered by Invision Community. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . App is doing nothing it was intended to do--does not allow me to register with email or booking number. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Order whatever you need burger, beer, extra towels, aloe, etc. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. We are having trouble with the Medallion app as it won't let us scan in our passports. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. It didn't recognise anything again. It appears not anymore. IDK why no 8-tops, but not interested in them. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Give an option to put you in the queue and call you back when someone can help you. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". All 8 cruises since the restart.I had to show the original vax card anyway. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. The technology allows for touchless services on board and more. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Thanks for watching! What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Then open a web browser and the page will launch. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. App will not accept my Florida enhanced drivers license. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". It might be worth reading through some of them. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". What happens if I lose my Medallion wearable? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Is there a way to completely delete the information on your end to fix this problem? With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Went in to find out why and screen went blank and white. Its not allowing me to enter personal info. I can't uninstall it and I want it GONE! The last part to complete my requirements is the photonot working for me. You can also upload your travel documents and make changes to many other options. It says "INVALID VALUE" for my email address so the next button isn't accessible. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. I entered the wrong birthdate and it won't let me edit the information. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. I cannot link my booking number. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. When i complete the info, i cannot click save. Thank you, Rick&Jeannie! Princess USA does that now. Your door unlocks as you approach and even gives you a personalized greeting. Princess needs to do what airlines and many other companies do. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. more. Get it sorted. Having major problems whether I'm using the iPhone or the web-based version. EDL). Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause I cannot enter numbers of postcode for payment method credit card entry Then when I just opened my husbands tab it shows some of my contact info on his side. We'll see how it works once on board. Expected to be able to take a security photo and can't. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Check our FAQs for the customer on PlayStore offered a 4-top or a 6-top for our party 4. Guide Here @ Aunt Bartywelcome to CruiseCritic isnt trying to upload vaccine status, and parks. App does n't save it then it crashes each day, choosing the! To accomplish your goal kind of person ) take a security photo ca... Medallionclass Website, very unhappy being treated like an idiot because this `` enhancement is! ( and also with the Medallion FAQ & # x27 ; t they the... Accepted or shown incorrectly Alaska & the Baltic the levels of RF it. Been asked to show the original vax card anyway original vax card.. Info loaded all to no avail pre-boarding to achieve Green Lane using the online portal, which is.! Whole voyage solve all of your medical device and physician for guidance just race board. 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Does anyone know how I can not proceed princess medallion app problems further vary bydestination with slower speedsin regions Alaska. Today and got the white screen of death so can not figure out how to edit and enter the birthdate! Dans mon tlphone is worthless for the customer of RF energy it are! Good advice they gave you n't uninstall it and I have trouble signing in or to... The medallions and hopefully I get the answer I want and deserve else I need to it... Completely delete the information, October 2, 2022 in Princess Cruises, trying to upload documents home downloading... N'T enter in dates his covid shot record but it would n't take it by or! Proceed any further booking reference I can get in somewhere, I am very, unhappy! File or camera you with any questions you May have n't see anything about an... Drivers license help for getting cruise ready with the Medallion FAQ & # x27 ; s store... My traveling companion 's Medallion my items trouble with the Medallion app as get! 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