I just feel the service has gone down hill. TUI reps in hotel most days in the rooms below the lobby, makes it so easy to book excursions! Can't fault anything from the hotel! Our fourth stay in 2013 was for our honeymoon where the staff went ABOVE 'above and beyond' for us (more on that later). Had we left this until the 6th day there would have been zero chance of cancelling.We received printed documents showing the amount to be refunded which could take 10-15 days. Activities include three swimming pools, the beach, a kids' mini club for children ages 4 to 11, a teen club for children ages 11 to 16, a children's water pa The wardrobe smelt of cat urine and made our clothes stink vile!! Bahia Principe Hotels and Resorts, Otro at Bahia Principe Luxury Akumal, responded to this review. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Privilege Club is such an upgrade! Kind regards,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal. At Akumal it was impossible to find a spot away from the music (often played at such a loud volume that the speakers vibrated). Bahia Principe Luxury Bouganville. Family-friendly Privilege Beach at BP Grand Tulum*. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team.We hope to have the opportunity to welcome you again in the future.Our Best regardsGeraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. It is mentioned that the place is large; that is an understatement and you must think crowds, line ups and walkie talkies for the buffet restaurants and the trolleys.NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. . The swimming areas were wading pools at the best with water only thigh high and no wave movement. See more of Privilege Club on Facebook. It was nearly impossible to find. Bahia Principe Luxury Sian Ka'an: PRIVILEGE CLUB - See 9,496 traveler reviews, 12,542 candid photos, and great deals for Bahia Principe Luxury Sian Ka'an at Tripadvisor. We always seemed to have two or three groups sitting close by in any outside area at all times. Much of what I read in reviews was true. On the positive side it was beautiful to walk along the waterfront and the waves outside of the protected areas were wonderful. 2 Pools. Thank you for mentioning our staff, they work hard and diligently every day to make our guests' stay the best possible. If you were being extremely picky the bathroom could have done with a few touch ups but the whirlpool bath makes up for any cosmetic deficiencies ! + great staff a credit to the hotel from the entertainment staff to the waiters.clean and tidy grounds around the complex. Because our vacation club is affiliated with RCI (Resort Condominiums International), you have your choice of over 7,200 resorts around the world when you choose where to spend your vacation week. There also did not seem to be enough staff. As a member of the Privilege Club you also have exclusive access to nearby hotels within the Bahia Principe Riviera Maya resort. We actually found that while the bookable restaurants were really good, the same could be said of the buffets. Rooms were cleaned spotless every day. One rainy day we went back to our room to sit on the balcony only to be faced with an incessant boom. Cayo Levantado Resort. They told us it is an extremely nice resort, great food and service. We always seemed to have two or three groups sitting close by in any outside area at all times.Much of what I read in reviews was true. I found we were waiting ages to be served drinks and quite often they were wrong, just wanted a JD with ice but got a JD Roth coke. We also found that we were not allowed to ride on "the exclusive carts" and that space in restaurants could be limited because members have guaranteed spots. LOLPeople where trying to upgrade after they checked into the other resorts.You could walk for miles along the beach. Dear Guest,On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal.We appreciate you are letting us know your comments and observations, be sure all of them are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. Conveniently nestled in the beach area shared by Bahia Principe Luxury Akumal and Bahia Principe Luxury Sian Ka'an, the adult-only Privilege Beach has been reimagined for those on the lookout for the all-inclusive experience . Taxes and fees that are shown are estimates only. Tripadvisor performs checks on reviews. - See 15,897 traveller reviews, 19,223 candid photos, and great deals for Bahia Principe Grand Tulum at Tripadvisor. We have been to this coast of Mexico now three times and this hotel was by far the best we have stayed in. Never been away at Christmas time before but will go again as they made it a very special time. The stay at the luxury Akulmal allowed optional complete service to all other 3 which made a huge resort if you like big. Catered exactly to your liking and the preferences of your family. There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. Bahia Principe Luxury Samana. Themed nights for dinner in the buffet served along with many other options also. Beach beds available throughout the day.The sea breeze was lovely on the beach, sand was course and rocky in the water so definitely take water shoes. We hope to welcome you soon for your next time to continue enjoying our warm attention. They frantically tried to give good service but were stretched past their limit. The beaches were excellent and they even made safe swimming areas. Free parking. As there is nothing to do but drink or read and play board games which sounds great but seven days out of fourteen it gets tedious.The hotel had time share reps which constantly hassle you,so after the third day a strong annoyed NO finally did the trick.Food and drink was always available,however the service in the restaurant at breakfast was poor! My husband and I spent two weeks there staying in the adults only block (83). Tables not being cleared,not being asked if you want tea or coffee,just the basics! As well, this is the beach area for two of the other three resorts leading to very heavy use. A true 5 * resort, I definitely recommend. 140. The flavours made it superb and am dreading going back to what we get here in the UK once Tesco have removed all taste.Entertainment. 130. even complained to be told they didn't have any! Every restaurant that we ate in was lovely and we had no trouble booking the restaurants through the concierge and through the Bahia app. I think they do enjoy their work, but do tip everybody who you think is worth it. The staff is wonderful. If you have the time go to the Akumal Animal Sanctuary - they are doing a great job of rescuing animals and the tour is great and very interactive. It will certainly help us keep focus on customer satisfaction and fulfillment of our hotel standards.Regarding the situation described, we are sorry about not meeting some of your expectations; all of your observations have been forwarded to the General Management of the resort as guest satisfaction is our priority and rest assured we are constantly striving towards excellence in our services.Sending you our best regards, Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal, This is the version of our website addressed to speakers of English in the United States. The only average dinner was at Oasis which looks like it is still finding its identity but was the only a la carte available that day-Quick access from our room to and from the beach though we did not have an 'oceanview' room.-Top shelf unlimited tequila!-Oscar at the Akumal bell deskFrankly, if you aren't enjoying yourself here, you shouldn't travel. As well, this is the beach area for two of the other three resorts leading to very heavy use. Tiles were broken in the room around the table and under the bed!! I must admit I was not expecting this.I have used TUI 5 times now for all inclusive holidays and think i will struggle to get a hotel of this calibre. Their aim is not to let you go away to think about it so they will offer a free week at any Bahia Resort and if they think you are still hesitant they will up it to 2 weeks all inclusive (only over certain months and to be used within 18 months) We finally fell for it and signed a 10yr package appx 14,000 US Dollars 11,200 Sterling but with the knowledge that we had the option to cancel and receive full refund within 5 days as stated in the contract. Review tags are currently only available for English language reviews. I felt sorry for them and they were just so pleasant. Do not hesitate on contact us at: info.akumal@bahia-pricipe.com on your next vacations !Receive our warmest regards from Mexico,Estefana DelgadoLuxury Bahia Principe Akumal. We were absolutely not disappointed with this choice though we found ourselves going back to Coba to visit our favourite guys Geraldo and Victor at the bell desk and Alfredo at the Kukulcan buffet.In Resort highlights: -The hour long walk from one end of the beach to the other with no sandfly bites. Bahia Principe Luxury Sian Ka'an, Akumal: See 9,502 traveller reviews, 12,936 photos, and cheap rates for Bahia Principe Luxury Sian Ka'an, ranked #11 of 20 hotels in Akumal and rated 4.5 of 5 at Tripadvisor. The hotel offers a wide variety of facilities and services created for the whole family, featuring exclusive adult-only areas. Review tags are currently only available for English language reviews. At Akumal it was impossible to find a spot away from the music (often played at such a loud volume that the speakers vibrated). Room was super clean and cleaned spotless every day. You are picked up at your Block and taken for a Privilege members breakfast at Coba with a pleasant member of the Bahai Staff (least relaxed bfast of our 2 weeks) who will ask you lots of questions (taking notes) while eating. . The beaches are so clean, no seaweed at all! Bahia Principe Grand Tulum: Grand Bahia Principle Ahmed Mexico - Read 15,901 reviews, view 19,223 photos, and find great deals for Bahia Principe Grand Tulum at Tripadvisor We were not the only guests to experience this.Lack of umbrellas, your room should have one! everything is good, but in the room you can feel damp, sheets in the bed is wet, clother dry few days is the bathroom there is a mold! Bahia Principe Luxury Akumal: Privilege Club WARNING. If you receive a note or email inviting you to a Bahia Privilege Club Presentation for which you will receive a 40 Dollar gift voucher to spend at Bahai and a btl of Tequila for a 90 min attendance - BEWARE. When you are at this resort you are able to go to all the other resorts and use their services as well. Spend your days in paradise at the Privilege Beach an exclusive member area only steps away from the waves. TERRACE . Waterslides and themed swimming pools the Zama Fun Park an the oasis for young children and the young at heart to cool off. Dear guest,First of all thank you for your comments about your stay at Luxury Bahia Principe Akumal Don Pablo Collection.We appreciate the time that you disposed to share your valuable feedback with us.We have sent this information to every Department Involved so necessary measures can be taken to guarantee our guest's satisfaction. I had a leaking AC and a broken phone. This 10yr package gave you 30 weeks however, 15 had to be taken at a Bahia where your room would be a fixed price of 226 per week however you would have to buy the full All Inclusive package during your stay, plus the Air fares and Transfers.The following day I compared what 2wks as a Privilege Club member at Bahai Akumal would cost us against a full Tui holiday package (same dates) and Tui worked out almost 1000 cheaper and much less hassle. The Tulum beach seemed real but as I said we wanted to experience Akumal not travel great distances to get to the beach.THE RESTAURANTS: We went for reservations early in the morning of our first day of our week and were able to get reservations for only one restaurant in the Akumal section. We will be back! Amazing views of the sea from the front and the infinity pool to the side. While I was out there my dad and stepmum were flying out the day after I left. Once we made it clear that we were cancelling we were taken into an Office where we were confronted by another member (the Senior Agent) who became very aggressive showing us one of the documents we signed (the 2 free weeks at Bahia Jamaica) and repeatedly stating this is your signature and that they had already paid for the 2 weeks (rubbish) and that if we cancelled we would only get half our money refunded. The place is beautiful and well maintained. People included 30 people. I personally think just a shower in the place of the bath will make it spacious. Gran Bahia Principe Akumal Riviera Maya Mxico. This was our second trip to the hotel and we loved every minute of it, just can't wait to go back.The food was superb the last time we went but this time it had got even better you have so much to choice from. We have stayed at Bahia Akumal several times as we found the Service and Resort very good however this event has soured our views on Bahia as it has become clear the owners endorse this Time Share racket called Bahia Privilege Club. (day and night) Children's activities in the Mini-Club (4-11 years) 1 hour per day free . The room never felt clean and my partner sometimes cleaned it as the floor was dusty. Many people were just walking around in the water and except for the salt it truly was not an ocean experience. From select premium brands to colorful tropical cocktails and mocktails, enjoyyour favorite beverage to the tune of the waves in the backdrop. Before we left the Office the same guy returned and tried to apologise for his manner and wanted us to leave on good terms, obviously didnt want us discrediting this Timeshare scam with any other Bahai guests while we were there. I don't know how many times we would settle in to a quiet area only to have the music start. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He then tried to get us to agree to a lesser package for half the cost.We refused this which increased his aggression, by this time he was extremely intimidating and shouting. Our room gave us great view up the road to the adults only areas, and the coati, iguana and agouti are always around, coyote are seen now and then. !The room is good, cleaned twice a day.Beach - very long, with areas with sand and other not accessible - you need water shoes to be comfortableFood - very goodDrinks, premium for PC membersBook your own transfers from and to the airport if you can. The quilt had a yellow stain on it!! The room does need an update but I found it comfortable and had a Mexican feel about it. It was not a pleasant experience. Create new account. Well, the privileges for those who aren't in the Privilege club are gone. This hotel is likely to sell out soon. Dear 262arielw,Thank you for your feedback regarding your recent stay at our hotel resort. We had no difficulties.THE BEACH: This too was a disappointment. I couldnt eat it and had to waste them all. Services, Activities and Entertainment: Privilege Lounge*. Our best regards!Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection. 3.1K views, 114 likes, 21 loves, 46 comments, 50 shares, Facebook Watch Videos from Privilege Club: Surrounded by high-end residences and a golf course, you'll have an exclusive experience that. Whether a family vacation or an adult-only escapade your vacation will surely be memorable. Bahia Principe Luxury Akumal: What I wish I had read in reviews re the beach, noise, the Privilege Club, restaurants, - See 13,080 traveler reviews, 16,271 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. Everything about this hotel is perfect. It was a puzzle. 3 Bars. Poolside drinks service from lovely staff, also great swim up bar available. Would totally recommend! Extra points per night for bookings made via www.bahia-principe.com or our call centre. Europeans will certainly find holidays at a lower cost that the Timeshare Club - Best to check this yourself.Finally, to you Bahia Principe - SHAME ON YOU, allowing your Guests to be subjected to this while on holiday.More, Dear Stay802795,First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. No but only because there are so many other places to stay. Bahia Principe Luxury Akumal - Akumal Riviera Maya All Inclusive Resort - Call Toll Free: 1-888-774-0040 or Book Online. Each day promises to deliver an unforgettable memory of your vacation in Punta Cana. Bahia Principe Luxury Akumal: Very good service and amenities - See 13,358 traveler reviews, 16,939 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. Bahia Principe Luxury Akumal: A holiday made even better with Privilege Club - See 12,969 traveler reviews, 16,049 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. There's something sublime about eating breakfasts oceanside in the morning.-Excellent a la carte dinners (we used the app to book everything). 48 talking about this. Thank you for taking some time to express your impressions during your stay and for sharing your comments and points to improve with the Bahia family at the Luxury Bahia Principe Akumal.We hope that we will be able to welcome you back soon . or. Lots of bars around the whole hotel to go to on your travels around. With Bahia Principe resort destinations in the Dominican Republic, Mexico, Spain and Jamaica, as well as access to thousands of hotels and RCI resorts worldwide, we can take you wherever you wish to go. At Akumal, any area that you could swim from (much of the waterfront is reefs and not for swimming) was artificially made and/or roped off from the reefs . So much selection so will cater to everyones tastes! We were also shocked to find that the restaurants we went to were actually half buffet, you had to serve yourself appetizers and desserts - not a true dining experience. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Be sure to tag your vacation posts on social media with #VacationAsYouAre, and dont forget to follow us on Instagram and Facebook. Dear guest,Receive our warmest regards from your house at the Mexican Caribbean.The nice notes like the one you kindly posted are very appreciated by our team. We are Privilege club members, so this is what you get: Still excellent during 5th stay but not sure if we will return, Del Sol Beachfront Hotel and Condominiums. I was hearing rumours of $10,000 plus for lifetime membership. Please see our partners for more details. Food was exceptional, we didn't feel the need to do any a la cartes even though we had 3 booked but cancelled them as the food in the main buffet was tantalizing with so much to offer. Bahia Principe Luxury Akumal; Bahia Principe Luxury Sian Ka'an; Bahia Principe Grand Coba; Bahia Principe Grand Tulum; Jamaica, Runaway Bay. Pool MORE INFO. I was so annoyed and disappointed. We stayed at the Akumal and it was so much nicer than Coba. Bahia Principe Grand Tulum: Great Time, Will Return! Tripadvisor performs checks on reviews. more. Indulge in a body scrub, aromatherapy, and a massage at Bahia Spa . Privilege Club - Luxury Bahia Principe Akumal It was nearly impossible to find. Dominican Republic, Samana. Adult-only Privilege Beach at BP Luxury Akumal*. From there you will be taken to one of the Bahai newly refurbished Suites in Tulum to try and give a wow factor. Bahia Privilege Club WARNING. We got a taxi which cost about 10 dollars and although uts about 65 dollars to get in all the money raised is to provide better facilities for the animals. Because of him I felt I could sleep on a night when she was out, so thank you. I picked a top floor ocean front room and I picked the middle room for them. But one particular guy really stood out my eldest daughter was 19 when we went she made a couple of friends, they went up to the Hecienda Dona Isabel most nights. Start your vacation with a refreshing welcome drink during check-in, served as the Privilege Concierge completes your private check-in. While you are getting your personal presentation (before you decide) you may hear applause on a couple of occasions from different partitioned areas of the large Suite which is meant to show that another 2 lots of people have just signed up. Well done! RRPP A, Public Relations at Bahia Principe Luxury Akumal, responded to this review. See more of Privilege Club on Facebook. This will be hard to beat. View Hotel . It was an amazing time. This music boomed from the pool areas and bars onto the beach. Sunscape Akumal Beach Resort & Spa. Staff super, could not do enough for you. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Lock in the lowest price from these sites. This was not the experience we wanted or paid for.THE PRIVILEGE CLUB: We had no idea when we booked our trip that we were going to be second class citizens; that areas of the beach would be blocked out - especially the one that was right in front of us. Now HK$2,605 (Was HK$3,091) on Tripadvisor: Bahia Principe Luxury Akumal, Akumal. Bahia Principe Grand Tulum: GBP Tulum Sept 2016 #45 - See 15,894 traveler reviews, 19,222 candid photos, and great deals for Bahia Principe Grand Tulum at Tripadvisor. . 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